New job positions and new “teams” are constantly being created in administration, and are usually filled by promoting current admin staff. The justification is that these new positions and “teams” are needed in order to provide more efficient and higher quality service. Our experience has been that the level of service, efficiency and common sense all decline with the addition of each layer in the review/approval process
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New job positions and new “teams” are constantly being created in administration, and are usually filled by promoting current admin staff. The justification is that these new positions and “teams” are needed in order to provide more efficient and higher quality service. Our experience has been that the level of service, efficiency and common sense all decline with the addition of each layer in the review/approval process for personnel, travel, purchasing, and other actions. With each added team or “specialist” comes more micromanaging, more time required for each action because of more opinions as to interpretation of regulations and requirements. Seven or so years ago, our personnel and travel packages for the most part were submitted through our AO and, if more approval was required, on to the next person for final approval. Now, our actions are fine-tooth-combed by Admin Tech, then AO, then on to at least one (but usually many more) ‘team’ who each go over it again and require their own changes/additions based on personal interpretation of guidance more often than not. The addition of these layers has also created an atmosphere of folks feeling defensive and protective of their job duties....because the positions were created unnecessarily and the duties overlap with other positions, which causes a good deal of stepping on toes, duplication of effort, and frustration.
Removing the unnecessary layers, returning to a simpler process, encouraging the use of common sense, I believe can save both money and time.
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