There are too many paper transactions in the government. This is particularly true when dealing with the small number of users of federal services that do not own computers. Maintaining the infrastructure and inventory to deal with paper forms submitted by the public is a ridiculous policy regardless of whether "ma and pa service user" choose not to own a computer or have an internet connection. The cost for retaining the antiquated processes to generate, process, and store/destroy paper forms significantly outweighs the benefit to the few individuals that do not wish to participate in the modern world.
Option 1: Eliminate all paper forms and require electronic signatures to process documents.
Option 2: Establish a single submission point for non-electronic forms that will scan or enter the forms into the electronic system for processing and disposition.