I agreeto Idea Desk Top Support - Who Needs It?
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Rank4024

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Desk Top Support - Who Needs It?

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Yes

Currently we are in the midst of a technology refresh cycle; seems like for every step forward we are taking two back. I don't believe that our help desk can keep up with the changing technology; and with everything being "locked" down we can't even help ourselves. So why not take the next step...and totally dumb down the desk tops....a monitor and a simple box, with no input/output devices. Web enable everything or at least keep the copies of the software, MSoffice, apps, on the servers, in the cloud, etc. and let the apps run locally but direct all output to shared drives, printers, common storage, etc. And any data input from outside, would go through the new help desk to ensure it was virus free. This would save on equipment, help desk labor, and provide tighter security against the introduction of trojans, etc.. An additional benefit, it would add another layer to thwart, the leakage of sensative data.

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Submitted by Community Member 2 years ago

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  1. Community Member

    I work in ITD and I do agree with your point of view but implementing this requires massive amounts of money ($$$), time and resources.

    Currently you are probably using a laptop or a desktop. If it breaks then it only affects you. Utilizing Cloud computing requires heavy duty servers (with redundancy because if one breaks many folks can't work), which require maintenance, software and most of all a very good bandwith, nevermind one server for cloud computing can cost as little as $30K.

    Bandwith currently accounts for at least 30% of ITD's budget on any organization (that's a little under a 1/3 of the money spent in IT). When going to cloud computing the Bandwith will have to be at minimum doubled (if not trippled) which costs a great deal more.

    If you have High speed internet at home you may know what I am talking about. Having dial-up costs $5 a month (for home use) and having high speed internet (even at the lowest speed) costs $25 (that's five times higher cost). This same issue would be encountered in cloud computing.

    This would not be cost benefit, and it would remove the ability for people to have laptops and work while they travel (which for many agencies FBI, US Attorney's, US Marshals, DEA, Border Patrol, ICE, etc) would be going back more than a decade.

    Cloud computing is comming and there is nothing any of us can do to prevent it, but to do a mass implementation right now would not be beneficial or cost effective.

    2 years ago
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