Government employees have different challenges than private-sector employees. Absent a competitive environment, focusing on the customer is less of a priority. Bureaucratic “silos” create redundant jobs and inter-departmental tension. Risk-taking is often unrewarded and occasionally punished. Turning these mindsets around by incentivizing customer service and innovation and creating inter-departmental teams working toward the same goal would create huge gains in productivity and save the government stacks of long-term cash.
Change government employee mindsets.
Tags: mind-set
